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New around here ? Start With the Basics

Manage payment settings and invoices

At Ngelechi Company Limited, we understand the importance of efficient payment management and transparent invoicing. That’s why we offer robust tools and features to simplify these processes for our valued customers.

Our intuitive payment settings allow you to customize and manage your payment preferences with ease. Whether you prefer credit card payments, online banking transfers, or other payment methods, our platform accommodates your needs. With just a few clicks, you can update your payment information, set up automatic payments, or choose from various billing options. By providing a seamless payment and invoicing experience, we strive to enhance your overall satisfaction with our services. Our goal is to save you time, minimize administrative tasks, and empower you to focus on what matters most – growing your business.

What Are The API Limits?

API limits are restrictions on the usage of our construction and telecoms APIs, it control the number of requests or data consumed within a timeframe to ensure fair usage.

 

Contact support or refer to our documentation for information on expanding API limits.

Pricing and plans guide

We understand that choosing the right pricing plan is crucial for your business needs. Our pricing and plans guide provides you with the necessary information to make an informed decision.

Our plans are designed to accommodate businesses of all sizes, from startups to enterprise-level organizations. Each plan offers a unique set of features and benefits tailored to meet your specific requirements. Whether you’re looking for basic functionalities or advanced capabilities, we have a plan that suits your needs.

Start your journey with us today and discover the perfect pricing and plan for your business’s success.

Setting your company office hours

Establish consistent hours for productivity and communication. Determine core availability, consider flexibility, accommodate time zones, define communication channels, and maintain transparency. Foster a healthy work environment while promoting work-life balance.

General Questions

New around here ? Start With the Basics

How do I acquire your product supply?

  1. Visit our website or contact our sales team.
  2. Submit an inquiry or place an order.
  3. Receive a quotation.
  4. Confirm the order.
  5. Arrange payment and delivery.
  6. Track and receive your product supply. Contact our sales team for assistance.

What is the Cancelation Period?

Cancellation period will always depend on what type of projects we are doing. Below is the list to do.

 

  1. Review the cancellation policy: Clients should carefully read and understand the cancellation policy outlined in the terms and conditions.
  2. Act within the specified timeframe: Clients should be aware of the specific cancellation period and take action promptly if they wish to cancel.
  3. Follow the company’s process: Clients should adhere to the cancellation process provided by the company, such as contacting customer support or submitting a cancellation request.
  4. Seek assistance if needed: Clients should reach out to customer support or the designated contact person for assistance with the cancellation process if they encounter any difficulties.

Shipping Options Page Settings

Tailor your shipping preferences with our user-friendly settings. Define shipping methods, rates, and zones, including real-time carrier integration. Set handling fees, offer free shipping, and provide tracking information. Optimize your shipping process for customer satisfaction and cost management. Our support team is ready to assist you.

Setting up Product Attributes

When setting up product attributes we carefully identify key characteristics, define attribute options, assign attributes to products, provide detailed information, enable filtering/search, maintain consistency, and regularly update attributes.

Downloadable Product

We do not offer this service.

What’s The Difference Between Annual & Monthly Billing

Annual billing involves one payment per year for a 12-month period, offering discounts and long-term commitment. Monthly billing charges customers on a month-to-month basis, providing flexibility but potentially higher costs. Consider budget, commitment, and usage needs when choosing between the two.

How Do I Contact Legal?

  1. Check the company’s website for specific contact information.
  2. Use provided email or phone details to reach out.
  3. Contact customer support if specific information is not available.
  4. Consider alternative communication methods if necessary. Remember to consult an attorney for legal advice or representation.

Where Are Your Offices Located?

We are currently located in Zambia with our HQ been located in Lusaka, within we have multiple branches around the the country. View our location information for more details.

Finance Questions

New around here ? Start With the Basics

Can upgrade to premium package?

Yes it is very possible. This ensures our estimate customers a reliable service 24/7 when need.

What Happens If The Price Increases?

  1. Customers are typically notified in advance.
  2. Existing customers may have options to continue at current pricing.
  3. New purchases or subscriptions will be subject to the increased price.
  4. Customers evaluate the value provided and make decisions accordingly.
  5. Clear communication is important for transparency and informed decision-making.

Manage payment settings and invoices

Our client satisfaction is our number one key.  We;

  1. Customize payment preferences and automate processes.
  2. Generate clear and professional invoices with transparent details.
  3. Customize templates to reflect your brand.
  4. Integrate with accounting software for streamlined financial management.
  5. Follow up on payments promptly and address customer inquiries.
  6. Ensure security and compliance with relevant standards.
  7. Maintain organized records for bookkeeping and financial analysis.

Pricing and plans guide

At Ngelechi we consider customer-centric approach to pricing and plans. We determine prices based on the value of project and the current market price, ensuring fairness and competitiveness. Through comprehensive analysis, we consider costs while setting prices that are profitable for us and reasonable for customers.

We customize pricing strategies for different customer segments and communicate transparently about the structure and value provided. We regularly review and adjust pricing to remain responsive to market conditions. Our team is here to support you and answer any questions you may have throughout the process.

Setting your company office hours

When setting your  our company’s office hours we consider;

  1. Assess business requirements and customer preferences.
  2. Consider time zone variations if applicable.
  3. Prioritize employee availability and work-life balance.
  4. Communicate office hours clearly.
  5. Offer flexibility and alternative contact options.
  6. Monitor and adapt based on customer needs and business requirements.

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